Return and refund policy

1. Return Eligibility

Dobbs Apparel accepts returns within 7 days from the date the customer receives the item.

To be eligible for a return, the item must:

  • Be unused, unworn, and in original condition

  • Include all tags, labels, and accessories

  • Not be washed, stained, damaged, or have any odors

  • Be returned in its original packaging (if available)

We do not accept returns for:

  • Items that show signs of use, wear, damage, or alteration

  • Clearance, Final Sale, or deeply discounted items

  • Items not returned in their original condition

2. Exchange Policy

Customers may request an exchange within 10 days of receiving the item.

Exchange requirements:

  • Item must be unused and in original condition with all tags attached

  • Exchanges can be made for another size, color, or a product of equal value

  • Exchanges depend on product availability

If the requested item is out of stock, the customer may:

  • Choose an alternative product

  • Or request a refund following our refund policy

3. Return & Exchange Process

To initiate a return or exchange, please contact us at:

📧 contact@Novarisse.store
📞 518-617-8588

Please provide:

  • Order number

  • Full name

  • Email address

  • Photos of the item (if damaged, defective, or incorrect)

  • Reason for return or exchange

Once the request is reviewed and approved, we will provide instructions for sending the item back.

4. Return Shipping Fees

  • If the item is defective, damaged, or shipped incorrectly, Dobbs Apparel will cover all return shipping costs.

  • For returns or exchanges due to personal reasons (change of mind, wrong size chosen, etc.), customers may be responsible for return shipping costs.

5. Refund Policy

Once we receive and inspect the returned item, and the return is approved, we will process the refund within:

⏳ 5–10 business days

Refunds will be issued to the original payment method used at checkout.
Exact timing may vary depending on the customer’s bank or payment provider.

6. Damaged, Defective, or Incorrect Items

If you receive:

  • A damaged item

  • A defective product

  • The wrong item

Please contact us within 48 hours of delivery.
We will resolve the issue promptly with a replacement or full refund.

7. Non-Returnable Items

The following items are non-returnable:

  • Underwear or intimate apparel

  • Final Sale or Clearance items

  • Opened personal-use accessories

  • Any item not in its original condition

8. Customer Support

If you have any questions or need assistance with a return or refund, please contact us:

📞 518-617-8588
📧 contact@Novarisse.store

Dobbs Apparel is committed to providing fast, fair, and transparent customer service.