FAQ

Below are some of the most common questions from our customers. If you don’t find your answer here, feel free to contact us—we’re always ready to assist.

1. Do you offer free shipping?

Yes! We provide 100% free shipping across the entire United States, no minimum purchase required. Every order qualifies.

2. Do you ship internationally?

No. At the moment, Dobbs Apparel only ships within the United States. We hope to expand international shipping in the future.

3. How long does it take to receive my order?

Our timeline includes:

• Processing: 1–2 business days

• Shipping: 3–4 business days
  Most customers receive their packages in 4–6 business days total.

4. How can I track my order?

Once your order ships, you will receive an email containing your tracking number and a link to follow your package’s progress.

5. What if I entered the wrong address?

Please contact us immediately at contact@Novarisse.store.
If your order has not shipped yet, we can update the address.
If it has already shipped, we will work with the carrier to help, but we cannot guarantee changes once in transit.

6. What is your return policy?

We accept returns within 7 days of receiving your order as long as the product is unused and in original condition.
Please check our full Return & Refund Policy for more details.

7. How long does a refund take?

Refunds are processed within 5–10 business days after we receive and approve the returned item.

8. Can I exchange an item?

Yes. You can exchange items within 10 days of receiving your order, depending on product availability.

9. What should I do if I receive a damaged, defective, or incorrect item?

Please contact us within 48 hours of delivery with photos and your order number. We will send a replacement or provide a full refund.

10. Do you offer customer support?

Absolutely. Our support team is available to help with product questions, tracking, returns, and more.
Contact us anytime at:
📧 contact@Novarisse.store
📞 518-617-8588